Per the usual definition, a terrace is a bit smaller than a balcony, but both are exterior platforms adjacent to a room or building. Unlike a balcony, though, a terrace can be on the ground floor, but at the Concorde Hotel, our terrace room is on the upper floors.

In terms of hospitality business areas, the back of house includes any team that plays a role in running the business behind the scenes. This includes teams such as marketing, social media, finance, sales, rooms division, human resources, security and operations as well as cooks, kitchen and cleaning staff.